Receptionist

Job overview

UAE Federation for Youth Hostel & Sports is hiring a Receptionist with UAE hospitality front-office experience, Opera or PMS knowledge and strong guest-service skills.

Requirements

• Welcome and assist guests in a professional and friendly manner
• Handle check-in and check-out procedures efficiently
• Manage room reservations, cancellations, extensions and guest requests
• Answer calls, emails and guest enquiries promptly
• Handle guest complaints and resolve issues professionally
• Process payments, invoices and accurate guest records
• Coordinate with departments for smooth operations
• Minimum two to three years of relevant front-office or reception experience in the UAE hospitality industry
• Proficiency in Opera, PMS or similar systems
• Excellent English communication and customer-service skills
• Flexible to work shifts, weekends and public holidays